Pioneering good governance through innovation and inclusivity

Quezon City, the most populous city in the Philippines, is rapidly emerging as a model of good governance with focus on digital innovation, inclusivity, and environmental sustainability,

Mayor Joy Belmonte has transformed the city into a forward-thinking urban center where governance is not just about managing the present, but preparing for a more inclusive and sustainable future.

Digital innovation: A transparent and efficient government

The city government has automated nearly 100 percent of its operations and services.

This digital shift is more than just about convenience; it also represents a deliberate strategy to curb corruption and eliminate red tape.

“We have considerably reduced face-to-face interaction thereby addressing the twin evils of corruption and red tape. Automation has also helped us achieve ease of doing business as well as fiscal health and allowed us to become more efficient, effective, and responsive in providing services to our people,” Belmonte said.

This digital transformation covers a wide range of services, from business permits and medical clearances to payment of taxes and licenses.

Residents and business owners have easy access to a variety of government services through an online portal, significantly reducing the time spent in long queues.

“Digitalization empowers us to make data-driven, evidence-based decisions ensuring that the city’s funds are spent wisely and go towards addressing more target-specific needs,” Mayor Belmonte said.

Inclusivity: A city for all

Belmonte ensured that every sector of society, particularly marginalized groups, has equal access to opportunities and resources is not just a goal but a moral imperative.

The local government made policies that ensure LGBTQIA+ individuals receive equal treatment in employment, education, and healthcare, making it one of the most progressive local governments in the country on LGBTQIA+ rights.

“The LGBTQIA+ and differently-abled communities for example, are sectors that enjoy services in Quezon City that I believe they have no access to in other contexts,” she said.

The LGU implemented programs specifically aimed at supporting differently-abled individuals, these include accessible public spaces, employment training programs, and livelihood opportunities, ensuring that people with disabilities can fully participate in society.

‘The city we are building is one where every person, no matter their background, has the opportunity to succeed.’

The Libreng Sakay program provides free public transportation to residents, especially the unemployed, has been a lifeline for those struggling to afford daily commutes.

This service ensures that access to job opportunities, healthcare, and essential services is not limited by financial constraints.

Additionally, the city’s shelter programs have been hailed for their sensitivity to the diverse needs of residents, whether they are victims of natural disasters or people facing homelessness, Quezon City’s shelter programs have provided not just roofs over their heads but comprehensive support, helping individuals rebuild their lives.

Environmental sustainability: A green vision for the future

In an era of climate change and environmental degradation, Quezon City had also emerged as a leader in sustainability.

“We are committed to reducing carbon emissions, minimizing waste, and promoting renewable energy. Our goal is to create a sustainable future for generations to come,” Belmonte said.

One of the standout initiatives is the expansion of bike lanes throughout the city, with the growing demand for sustainable transport, Quezon City has responded by promoting cycling as a viable and eco-friendly alternative to traditional modes of transportation.

The city’s bike lanes now span major thoroughfares, making it safer and easier for cyclists to navigate the urban landscape.

Quezon City is also investing in renewable energy, including the installation of solar panels in public spaces and government buildings.

The LGU also acquired electronic buses for the “libreng sakay” program and also plans to gradually replace traditional gas-powered vehicles with electric ones in city fleets.

Waste management is another area the city government focused has focused on. With a comprehensive waste segregation program, it aims to reduce plastic, textile, and food waste, while also promoting recycling and composting.

A vision for the future

With these innovations and initiatives in place, Quezon City is setting the standard for local governance, with Belmonte’s leadership creating a model where technology, inclusivity, and sustainability work hand-in-hand to improve the lives of all residents.

“The city we are building is one where every person, no matter their background, has the opportunity to succeed,” she said.

“We are laying the groundwork for a better future—one that is fairer, more inclusive, and more sustainable,” she added.

As Quezon City continues to evolve, it serves as a powerful example of what can be achieved when a city embraces innovation, compassion, and environmental responsibility.

Under Mayor Belmonte’s leadership, the city is not just a place to live, but a community where every resident has the chance to thrive.

(Photo) Quezn City Mayor Joy Belmonte